Refund Policy

Effective Date: 3/1/2009

We will refund any purchase you make through this Web site, including fees you pay for a membership account, within five (5) days of the transaction date. To request a refund, please complete the customer service form on the Contact Us page. Upon issuing your refund, we will immediately terminate the remaining period of the paid membership and/or services you had purchased.

Some trial and/or promotional offers require you to enter your Payment Information at time of registration so that, once your free trial period has ended, your paid membership will be automatically renewed on a month-to-month basis so you can continue to access the paid member services without interruption. If you do not wish to have your paid membership automatically renewed and charged to you, you must cancel your paid membership at least one (1) day prior to the expiration of your free trial period through the Manage My Child’s Account area of the Web site.

If you are on a recurring monthly paid membership plan, your paid membership will be automatically renewed on a month-to-month basis on the same day of the month every month so you can continue to access the paid member services without interruption. If you do not wish to have your paid membership automatically renewed and charged to you, you must cancel your paid membership at least one (1) days prior to day your membership renews each month. You may cancel your paid membership through the Manage My Child’s Account area of the Web site.